Human Resources Program


Human Resources Program


Human resource management and training professionals are responsible for activities such as recruitment, selection, managing labour relations, training and career development. In order to fulfil their role effectively and responsibly they need an in-depth understanding of their organisation’s culture and the wide range of factors that can impact on their decision making. 

Clients are demanding personal service and our "Human Resources Professional Certificate" will teach your employees how to enhance the critical conversation skills of personal bankers-Presence, Relating, Listening, Questioning, Positioning and Checking

Course details
  • Overview of 360 Degree Feedback
Duration: 45 Min Code: 50190
This course is designed to present a broad overview of 360 degree feedback, also called multi-rater or multi-source feedback. This type of feedback system is becoming more popular in organizations, including many of the Fortune 50 Companies, and the Federal Government. Given its popularity and widespread use, many organizations are wondering whether such a system will benefit them. This course will acquaint participants with the nature of such systems, how they are used, who is involved, current thinking about concerns and benefits, and what to look for when considering the adoption of such a system. This course will take approximately 45 minutes to complete.
  • Job Candidate Interviewing
Duration: 60 Min Code: 50193
This is a practical course with tools and methods to help you prepare to get the results you want. You will learn how to define exactly what you are looking for in a job candidate, and be given checklists and discussion guides to ask the right questions and get relevant answers. The course addresses the most common legal pitfalls and how to avoid them, as well as issues you should consider when evaluating a candidate. This course will take approximately 60 minutes to complete.
  • Performance Appraisal Basics
Duration: 45 Min Code: 50198
The core element of every manager’s job is performance management. Effectiveness in this area is directly determined by how well the manager plans and conducts the year round and year-end elements of the appraisal process. This course is designed to educate you about the critical elements of the performance appraisal process. This course will take approximately 45 minutes to complete.
  •  Employee Ethics
Duration: 30 Min Code: 50216
Business ethics is no longer a subject reserved for executives and managers. Employees on the front line who deal with customers, suppliers, competitors and their peers are expected to make good decisions everyday based on the organization’s values and contemporary standards in business ethics. If they do not, the cost to their organization impacts both their financials and their reputation. This course helps you understand the importance of recognizing an ethical dilemma and then acting accordingly. It helps you make ethical decisions in your daily work life. This course will take approximately 30 minutes to complete.
  • Time Management
Duration: 60 Min Code: 50234
This course addresses the nuts and bolts of time management and includes tools for setting goals, keeping logs, and planning your time. It includes methods for identifying low pay-off activities and time-wasters, along with suggestions for getting rid of them. It provides tips for organizing your materials and your surroundings for more efficiency, and has other practical suggestions for taking control of your time and your life with simple, tried-and-true tools and techniques. This course will take approximately 60 minutes to complete.
  •  Individual Goal Contract
Duration: 30 Min Code: 50236
Goal setting is not always easy, as unexpected events can get in the way of even the most dedicated efforts. This course will teach you how to achieve goals by developing a self-initiated contract that formalizes your commitment to your goals. These contracts can be simple or complex, and can be revised and clarified to meet the obstacles you encounter in the pursuit of your goals. You will also learn to use these contracts to set and meet deadlines. This course will take approximately 30 minutes to complete.
  •  Individual Listening Skills
Duration: 45 Min Code: 50238
This course is designed to help participants improve their listening skills through practical exercises and increased awareness of their personal listening styles. This course will take approximately 45 minutes to complete.
  •  Individual Productivity Enhancement
Duration: 45 Min Code: 50246
Productivity is the key to career success. In challenging and competitive times, companies look to their employees to accomplish needed tasks and assure the organization’s viability. If companies downsize, the jobs of the most productive employees are secure. When companies decide to promote employees, those with a track record for accomplishing the important work of the organization are often considered for advancement. This course teaches time and task management skills that will make you more valuable to your company and more productive in your personal life. This course will take approximately 45 minutes to complete.
  • Developing Your Career Path
Duration: 45 Min Code: 50248
Resumes are invaluable tools in the job search process. One extremely important purpose lies in the preparation process itself. You learn about yourself, your accomplishments and your goals. You also learn how to package and present yourself to fit the employer’s needs. This course will take approximately 45 minutes to complete.
  • Individual Leadership Power
Duration: 45 Min Code: 50251
This course is designed to help you unleash your leadership potential. You will learn how to take a stand, achieve a goal, and motivate others. The course explains how most leaders are made rather than born and teaches you to develop your personal leadership power (PLP). This includes using the five principles to increase and effectively use PLP. This course will take approximately 45 minutes to complete.

Course Dates for Human Resources Program


Apr 01, 2017


One month




$ 199.00